Ibisobanuro by'ikibazo “Regarding lost ID card replacement status

Amateka y'ibyabaye

Izi mbonerahamwe ziragaragaza mu magambo arambuye ibikorwa tekinike by'imirimo yakozwe kuri iki kibazo ku rubuga Sobanukirwa. Ibi bishobora gukoreshwa mu gutanga amakuru ku gihe abayobozi bafata mu gusubiza ibibazo, umubare w'ibibazo bisubizwa hakoreshejwe iposita n'ibindi byinshi.

Icyitonderwa: Kugirango ukoreshe aya makuru mu buryo bwiza, ugomba kuba usobanukiwe imyifatire y'abakoresha neza uru rubuga Sobanukirwa. Uburyo, impamvu n'abo ibibazo bibazwa ntabwo bikurikiza umurongo umwe, kandi uzabona kwitiranya no kwibeshya kw'abakoresha urubuga. Ugomba no kuba usobanukiwe neza itegeko rigenga ubwisanzure bwo kumenya amakuru, ndetse n'uburyo abayobozi barikoresha. Icyongeyeho, ugomba kuba usobanukiwe imibare. Ushobora kutwandikira utubaza ibibazo.

id event_type created_at described_state last_described_at calculated_state link
3411  sent  2022-05-01 01:34:50 +0200  waiting_response  2022-05-01 01:34:51 +0200  waiting_response  outgoing  
3424  followup_sent  2022-05-05 09:41:13 +0200  internal_review  2022-05-05 09:41:13 +0200  internal_review  outgoing  
3431  response  2022-05-09 14:31:32 +0200    2022-05-09 14:58:50 +0200  waiting_clarification  incoming  
3432  status_update  2022-05-09 14:58:50 +0200  waiting_clarification  2022-05-09 14:58:50 +0200  waiting_clarification   
3433  followup_sent  2022-05-09 15:07:21 +0200  waiting_response  2022-05-09 15:07:21 +0200  waiting_response  outgoing  
3450  response  2022-05-12 08:57:59 +0200        incoming  
3453  response  2022-05-13 10:17:33 +0200        incoming  
3455  followup_sent  2022-05-17 13:40:26 +0200        outgoing  
3456  response  2022-05-17 14:52:50 +0200        incoming  
3457  followup_sent  2022-05-17 14:56:20 +0200        outgoing  

Ibi bigaragazwa hano bivuga ko iyo ukoresha urubuga yahisemo irangamimerere ry'ikibazo, kandi irangamimerere ry'igikorwa giheruka ryahinduwe hakurikijwe ibyo. Bibazwe hanyuma bishyirwaho na Sobanukirwa ku bikorwa byabaye mo hagati, umukoresharubuga atatangiye ibisobanuro bihagije. Reba ibifasha mu gushaka Kugirango uhabwe ibisobanuro by'aho igeze.

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