Ibisobanuro by'ikibazo “Gusaba gukosorerwa imyirondoro.

Amateka y'ibyabaye

Izi mbonerahamwe ziragaragaza mu magambo arambuye ibikorwa tekinike by'imirimo yakozwe kuri iki kibazo ku rubuga Sobanukirwa. Ibi bishobora gukoreshwa mu gutanga amakuru ku gihe abayobozi bafata mu gusubiza ibibazo, umubare w'ibibazo bisubizwa hakoreshejwe iposita n'ibindi byinshi.

Icyitonderwa: Kugirango ukoreshe aya makuru mu buryo bwiza, ugomba kuba usobanukiwe imyifatire y'abakoresha neza uru rubuga Sobanukirwa. Uburyo, impamvu n'abo ibibazo bibazwa ntabwo bikurikiza umurongo umwe, kandi uzabona kwitiranya no kwibeshya kw'abakoresha urubuga. Ugomba no kuba usobanukiwe neza itegeko rigenga ubwisanzure bwo kumenya amakuru, ndetse n'uburyo abayobozi barikoresha. Icyongeyeho, ugomba kuba usobanukiwe imibare. Ushobora kutwandikira utubaza ibibazo.

id event_type created_at described_state last_described_at calculated_state link
1895  sent  2020-11-19 10:39:47 +0200  waiting_response  2020-11-19 10:39:47 +0200  waiting_response  outgoing  
1896  response  2020-11-20 12:36:53 +0200    2020-11-20 12:59:21 +0200  waiting_clarification  incoming  
1897  status_update  2020-11-20 12:59:20 +0200  waiting_clarification  2020-11-20 12:59:21 +0200  waiting_clarification   
1898  comment  2020-11-20 13:05:15 +0200         
1904  followup_sent  2020-11-24 10:21:41 +0200  waiting_response  2020-11-24 10:21:41 +0200  waiting_response  outgoing  
1907  response  2020-11-25 11:53:38 +0200    2020-11-29 09:38:12 +0200  waiting_response  incoming  
1908  followup_sent  2020-11-25 12:49:30 +0200        outgoing  
1913  status_update  2020-11-29 09:38:12 +0200  waiting_response  2020-11-29 09:38:12 +0200  waiting_response   
1914  followup_sent  2020-11-30 09:29:58 +0200        outgoing  
1916  response  2020-11-30 14:02:54 +0200        incoming  
1917  followup_sent  2020-11-30 18:08:12 +0200  internal_review  2020-11-30 18:08:12 +0200  internal_review  outgoing  
1927  response  2020-12-02 12:19:22 +0200    2020-12-02 18:45:45 +0200  user_withdrawn  incoming  
1929  status_update  2020-12-02 12:46:57 +0200  waiting_response  2020-12-02 12:46:57 +0200  waiting_response   
1930  followup_sent  2020-12-02 12:49:17 +0200        outgoing  
1931  status_update  2020-12-02 18:45:44 +0200  user_withdrawn  2020-12-02 18:45:45 +0200  user_withdrawn   
1932  followup_sent  2020-12-02 18:47:11 +0200        outgoing  
1933  response  2020-12-03 13:32:39 +0200    2020-12-19 06:44:49 +0200  attention_requested  incoming  
1981  report_request  2020-12-19 06:44:49 +0200  attention_requested       

Ibi bigaragazwa hano bivuga ko iyo ukoresha urubuga yahisemo irangamimerere ry'ikibazo, kandi irangamimerere ry'igikorwa giheruka ryahinduwe hakurikijwe ibyo. Bibazwe hanyuma bishyirwaho na Sobanukirwa ku bikorwa byabaye mo hagati, umukoresharubuga atatangiye ibisobanuro bihagije. Reba ibifasha mu gushaka Kugirango uhabwe ibisobanuro by'aho igeze.

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