ID card correction delayed

Anonymous made this Access to information request to National ID Agency

Waiting for an internal review by National ID Agency of their handling of this request.

From: Anonymous

Dear National ID Agency,

I would like to ask for the following information under Law no
04/2013 of 08/02/2013 relating to access to information. I
submitted my ID card at Nyamata Sector in 11 Oct 2019 for
recorrection. My payment slip indicates that the recorrection
period is one month only. I went there, but my ID card is not yet
there until now. I therefore need to know where my ID is because
life out there has been quite limited without it.

Yours faithfully,

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From: Anonymous

Dear National ID Agency,

Please pass this on to the person who conducts access to
information reviews.

I am writing to request an internal review of National ID Agency's
handling of my ATI request 'ID card correction delayed'.
I submitted it on 11 Oct 2019 at Nyamata sector, Bugesera for
correction. It's been 2½ months being told it's not yet ready. I
urgently want my Identity card back.

A full history of my ATI request and all correspondence is
available on the Internet at this address:

Yours faithfully,


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National ID Agency

Please address that issue to your Etat civil, she/he will assist you.

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From: Anonymous

What assistance is else needed? What is not understandable there?
My payment bill indicates that the ID correction takes a month
only. I went there to the état civil, my ID is not yet there. I
even gave a supporting document, the Irembo told me that my ID
correction was approved. The problem lies within your institution
above. I suggest you ameliorate your service delivery. How do you
expect one to live 3 months without identification

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