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If your question isn't answered here, or you just wanted to let us know something about the site, contact us.
- Who gets to see my email address? #
We will not disclose your email address to anyone unless we are obliged to by law, or you ask us to. This includes the public authority that you are sending a request to. They only get to see an email address @sobanukirwa.rw which is specific to that request.
If you send a message to another user on the site, then it will reveal your email address to them. You will be told that this is going to happen.
- Will you send nasty, brutish spam to my email address? #
- Nope. After you sign up to Sobanukirwa we will only send you emails relating to a request you made, an email alert that you have signed up for, or for other reasons that you specifically authorise. We will never give or sell your email addresses to anyone else, unless we are obliged to by law, or you ask us to.
- Why will my name and my request appear publicly on the site? #
We publish your request on the Internet so that anybody can read it and make use of the information that you have found. We do not normally delete requests (more details).
Your name is tangled up with your request, so has to be published as well. It is only fair, as we're going to publish the name of the civil servant who writes the response to your request. Using your real name also helps people get in touch with you to assist you with your research or to campaign with you.
- Can I make an ATI request using a pseudonym? #
Yes. If you are concerned about using your real name, you can submit your request using a pseudonym. The 2013 access to information law does not state that applicants must use their real names.
There are several good alternatives to using a pseudonym.
- Use the name of an organisation, the name of a company, the trading name of a company, or the trading name of a sole trader.
- Ask someone else to make the request on your behalf.
- You may, if you are really stuck, ask us to make the request on your behalf. Please contact us with a good reason why you cannot make the request yourself and cannot ask a friend to. We don't have the resources to do this for everyone.
Please do not try to impersonate someone else.
- They've asked for my postal address! #
Article nine of Rwanda's access to information law states that "the person applying for information shall determine the means in which he/she wants to obtain information". The law also states that information can be requested "verbally, in writing, by telephone, internet or any other means of communication".
So if you ask for the requested information to be sent to you via email, the access to information law states that the information officer should follow your instructions and there is no need for you to provide them with your postal address.
- No no, they need a postal address to send a paper response! #
If an authority only has a paper copy of the information that you want, they may ask you for a postal address. To start with, try persuading them to scan in the documents for you.
If that doesn't work, and you want to provide your postal address privately in order to receive the documents, mark your request as "They are going to reply by post", and it will give you an email address to use for that purpose.
- Can you delete my requests, or alter my name? #
Sobanukirwa is a permanent, public archive of access to information requests. Even though you may not find the response to a request useful any more, it may be of interest to others. For this reason, we will not delete requests.
Under exceptional circumstances we may remove or change your name on the website, see the next question. Similarly, we may also remove other personal information.
If you're worried about this before you make your request, see the section on pseudonyms.
- Can you take down personal information about me? #
If you see any personal information about you on the site which you'd like us to remove or hide, then please let us know. Specify exactly what information you believe to be problematic and why, and where it appears on the site.
If it is sensitive personal information that has been accidentally posted, then we will usually remove it. Normally we will only consider requests to remove personal information which come from the individual concerned, but for sensitive information we would appreciate anyone pointing out anything they see.
We consider that there is a strong public interest in retaining the names of officers or servants of public authorities. We will only remove such names in exceptional circumstances, such as where the disclosure of a name and position of employment would substantially risk an individual's safety. If you are such an official and you wish to have your name removed for such an urgent reason, you must supply us with a request to do so from your line manager. This request must demonstrate that a risk has been perceived which outweighs the public interest, and must demonstrate that efforts have been made to conceal the name on the organisation's own website.
We cannot easily edit many types of attachments (such as PDFs, or Microsoft Word or Excel files), so we will usually ask that authorities resend these with the personal information removed.
Learn more from the help for information officers -->